Service Templets
Service Templetes: Service templets are based on the properties of a single service and help you manage multiple services in bulk. Any changes you make to a templet are applied to all linked services.
There’s no limit to the number of services that can be linked to a service template at one time. However, the higher the number of services linked to a service template, the longer it takes to update it.
For example, if you add a KPI to a service template, it is added to all the linked services.
Path: Login to ITSI -> Configuration -> Services Templet
Steps:
- Choose service. If there is a lock icon =, then the service is already part of another templet. Seclecting the locked service, will unlink it from its current templet and link it to the newly created one.
- Templete Title: Create the title for templet.
- Team: Team to associate the service templet with.
How service templates differ from services
Service templates differ from services in the following ways:
- Templates don’t contain a service health score.
- Template KPIs can only use a base search, not ad hoc or data model searches.
- Templates don’t have service dependencies. You must define dependencies in individual services.
- Templates allow entity values to be defined in the linked services rather than in the template. These are known as configurable entity rules.
- You can’t enable anomaly detection for KPIs in a template. You must manually enable it for KPIs in individual services.
Link and unlink services from service template
Link multiple services to a service template to manage them collectively in IT Service Intelligence (ITSI). A service can only be linked to one service template at a time. When you link a service to a service template, any existing KPIs in the service are preserved and KPIs in the template are added to the service. You can choose to append, replace, or keep entity rules.
Create a service template
- To create a service template, you must first create a service on which to base the service template
- The entity rules, KPIs, KPI importance values, and KPI thresholds of the service are imported into the service template.
- The service you create the template from is linked to the template by default.
- After the template is created, you can link multiple services to it. A service can be linked to only one template.
- Note that service templates are always created in the Global team, regardless of the team of the service that you use to generate the template.
- Users with team admin roles (roles that inherit from the itoa_team_admin role) have a read-only view of the service templates lister page.
- Team admins can’t create or change service templates but they can create services for their teams using service templates.
- If you clone a service linked to a template, the clone is alo linked to the service template.
- Making any other changes to a linked KPI, such as changing the name of the KPI, changing the base search it uses, or enabling backfill, unlinks the service from the template.
Add or remove tags
- On the Settings tab, add or remove service tags. Tags act as soft links between services and templates, so removing or adding a tag to a service doesn’t unlink it from its template.
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